Terms & Conditions

1. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract in your jurisdiction. By using Smmleet you confirm that you meet this requirement.

2. Account & Security

You are responsible for keeping your login credentials, API keys, and 2FA devices secure. All activity performed under your account (including orders placed through the API) is your responsibility. Notify us immediately of any suspected unauthorized access.

3. Nature of the Service

Smmleet acts as a reseller and aggregator. When you place an SMM order, the order is forwarded to an upstream provider that actually delivers followers, views, likes, subscribers, or similar engagement. When you use SMS activation or number rentals, the numbers are supplied by third-party partners. We do not control the underlying platforms (Instagram, TikTok, YouTube, Telegram, WhatsApp, etc.) and cannot guarantee outcomes that depend on their policies.

4. Wallet Deposits

Services are paid for from your Smmleet wallet. You fund your wallet using supported payment gateways (including Cryptomus, Heleket, and cryptocurrency). Deposits are credited only after the payment gateway confirms the transaction. Exchange-rate fluctuations for crypto deposits are handled at the rate provided by the gateway at confirmation time.

5. Placing Orders

When you place an order, the cost is deducted from your wallet immediately and the order is submitted to the upstream provider. You are responsible for choosing the correct service, entering the correct link, and confirming that the target account/post is public and meets the requirements of the service. Orders placed with wrong links, private accounts, or unsupported content may fail or partially deliver, and refunds in those cases follow the rules in Section 7.

6. Order Status

Order status is synced from the upstream provider on a regular schedule and whenever you refresh an order. Common statuses include Pending, Processing, In Progress, Partial, Completed, Canceled, Refunded, and Failed. The status shown on Smmleet reflects the upstream provider's latest report and may take a short time to update after the provider changes it on their end.

7. Refund Policy

Refunds are handled automatically based on the outcome reported by the upstream provider:

• Canceled by provider: the full order amount is automatically refunded to your Smmleet wallet.
• Refunded by provider: the full order amount is automatically credited back to your wallet.
• Failed: if the order failed before delivery or the provider returned an error, the full amount is refunded to your wallet.
• Partial delivery: a pro-rated refund covering the undelivered quantity is credited to your wallet.
• Completed orders: once an order is marked completed by the provider, it is non-refundable. Drops or unfollows after completion are not covered unless the service explicitly includes a refill guarantee.

Refunds are always issued to your Smmleet wallet balance, not back to your original payment method. You may use the refunded balance for other orders on the platform.

8. SMS Activations & Rentals

Virtual numbers are provided for verification purposes only. If a number does not receive a code within the allotted time and you have not received the SMS, you may cancel the activation and, where the service supports it, a refund will be issued to your wallet automatically. Rentals may be refundable within a limited cancellation window (as displayed at purchase). Once a code is delivered, or the rental window has passed, the activation is considered fulfilled.

9. Prohibited Use

You agree not to use Smmleet to:

• Harass, defame, impersonate, or harm others.
• Target minors or promote illegal content.
• Commit fraud, chargebacks, or money-laundering.
• Bypass, scrape, or attack our systems, or exceed rate limits documented for the API.
• Order services for content that violates the target platform's terms of service in a way that could cause loss to us or our providers.

Violations may result in immediate suspension, order cancellation without refund, and account termination.

10. Chargebacks & Disputes

Please contact support before opening a payment dispute. Filing a chargeback for a delivered service or for a wallet balance you already used constitutes fraud and may result in permanent account termination and legal action.

11. Service Availability

Smmleet is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted access. We may perform maintenance, update pricing, add or remove services, and change upstream providers without prior notice.

12. Limitation of Liability

To the maximum extent permitted by law, Smmleet is not liable for indirect, incidental, special, or consequential damages, or for losses caused by upstream providers, target platforms (e.g. account restrictions or bans imposed by Instagram, TikTok, YouTube, Telegram, WhatsApp, etc.), or events outside our reasonable control. Our aggregate liability for any claim is limited to the amount you paid us for the specific order in dispute.

13. Termination

We may suspend or terminate your account at any time for violation of these Terms, for security reasons, or where required by law. Upon termination, any remaining wallet balance may be forfeited if the termination is due to fraud, abuse, or chargebacks.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced on the platform. Continued use after changes take effect means you accept the updated Terms.

15. Contact

For questions about these Terms, contact us at support@smmleet.com.